Pakistan International Airlines Corporation PIA

Pakistan International Airlines Corporation

Head Office

Jinnah International Airport

Karachi 72500- Pakistan

Help Line 24 hours contact center 111-786-786

 

FAX: (92-21) 3457-2225, 3457-0419

E-mail: info@piac.aero

Website: http://www.piac.com.pk

Complaints Phone:    +(92-21) 9904-3955, 9904-4962

E-mail:          khidwpk@piac.aero

Address: Customer Relation Section,

Motor Transport Building,

PIA Head Office, Karachi

Consumers can register complaints and comments about airline service in US (other than those related to safety or security which should be submitted to the Federal Aviation Administration and the Transportation Security Administration, respectively) to http://airconsumer.dot.gov or at:

Aviation Consumer Protection Division, C-75

U.S. Department of Transportation

1200 New Jersey Ave., S.E.

Washington, D.C. 20590

Toll Free Numbers

Country	Toll Free Number
Saudi Arabia	800-844-0524
UAE	8000-441-1270
United Kingdom	0-800-587-1023
USA	1-800-578-6786
Canada	1-800-578-6786
France	0800-90-5350

 

Global Special Deals

 

Home » Global Special Deals » America / Canada

The following deal is for America & Canada only.

Fly to Pakistan via Barcelona only with PIA on every Wednesday & Saturday

 

 

Fly Nonstop to Pakistan three times a week

 

Introducing 3rd weekly direct flight from New York to Pakistan.

Enjoy the comfort, luxury and convenience of Boeing 777.

Now on every Tuesday, Thursday and Saturday

The insurance charges are optional for the passengers.

Starting from May 18, 2010

 

Fly PIA and get your entire stay in Pakistan covered for PKR 10 Million

 

Insurance is applicable for the passengers travelling on valid return tickets only.

Passengers are covered for accidental death or permanent disability (Including any Terrorism Risk).

Insurance is covered by EFU.

The insurance charges are optional for the passengers.

Terms and conditions apply.

 

Senior Citizen Discount

10% Senior Citizen (65 Years and above) discount on International sectors except lowest classes of Economy and Business cabins.

This discount will be available through PIA offices and Agents.

Proof of age (65 Years and above) will be required.

 

Student Discount

10% Student Discount on International sectors except lowest class of Economy cabin.

25% Student Discount for a group of minimum 10 students on International sectors except lowest class of Economy cabin.

Discount will only be available through PK counter.

For individual/group student discount, Student must present educational institution ID card or proof of admission (in case of fresh admission only).

 

PIA Flexible Fares – Plan Ahead & Pay Less

Book International or Domestic flights as early as possible because the earlier you buy, the cheaper you fly.

A variety of discounts in Business, Economy Plus, & Economy Classes.

The benefit of even lower fares in the lean travel period.

Flexible Fares are applicable on sectors where Revenue Management is implemented.

Conditions apply

 

Traveller’s Information: For passengers traveling to America, please also view Traveller’s information for essential details.

1. Passenger should reach airport:
   Minimum 2 hours before departure time for domestic flights &
   Minimum 4 hours before departure time for international flights
   due to intensive security arrangements at airports.    [Advertisement in English]  [ Advertisement in Urdu]
2. Counters will be strictly closed 01HR before the departure time.
3. No wheel chairs requests will be entertained at check-in counter less than 01 hr 15 min prior to departure time.
4. Only 01 piece of hand carry allowed of weighing 7kgs.
5. No liquids/Gels/Perfumes/Creams allowed in your hand carry, otherwise security will confiscate these items.
6. Effective 1st December 2008 (For USA and Canada only), the free baggage allowance will be two pieces of 28 KGS each for business and economy cabin. (Note: This facility is not applicable on other airline sector. On other carrier free baggage allowance is two pieces of 23 KGS each or maximum allowed by that specific carriers for interline traffic)
7. Boarding gates will be closed for all passengers 30 mins before the departure time, failure to report there will result in off loading of your bags.
8. Passengers only are allowed to go in to the check-in areas. But passengers who need special assistance will be allowed only 01 person to go with them.
9. Please make sure you read this information and comply with them to avoid any mishandlings/disruption/inconvenience.

 

Information For Passengers Travelling Through UK

All passengers travelling through United Kingdom and holding the following documents require a Direct Airside Transit Visa (DATV):

Passengers travelling to USA

• Alien resident card (green card) issued before 21st April,1998.
• I-551 stamp (red colour wet stamp). This stamp is issued to passengers whose alien resident card is under process.
• Refugee passport. However, passenger doesnot require DATV if also holding permanent resident card issued after 21st April,1998.
• Transportation letter.
• Letter of parole.

Passengers travelling to European Destinations

• Category “C” visa (visit visa)

Passengers travelling to Ireland

• Category “C” visa of Ireland requires category “C” UK visa instead of DATV.

 

New rules for taking liquids on all Domestic flights

For further details, click here

 

Live Animals

Live animals including dogs, cats, reptiles and household birds when properly crated and accompanied by valid health certificate entry permit and other documents required by countries of entry transit, will be accepted for carriage on PIA flight in the baggage holds only. The size of containers should not exceed the dimension 35” X 23” X 40” for carriage in the hold.

• Lap dogs cats and household birds may not be allowed for carriage in the Cabin as per PIA policy.
• Excess baggage charges are applicable at the time of check-in as per normal excess baggage charges for Live animals.
• Pet is properly crated in a container not exceeding the dimensions of 12” x 18” x 16”.
• Bird cage is covered by a piece of cloth while in the flights.
• Live animals and pets for flights to Great Britain can only be accepted as cargo (unaccompanied baggage) with proper entry permit, Health Certificate and other required documents.
• For Saudi Arabia Dog/Monkeys and other birds are only acceptable if prior clearance from government agencies in Saudi Arabia is taken. If not then PIA cannot accept Live animals for Saudi Arabia.

Note: The weight of accompanied animal/pet, when accepted including the weight of container, shall not be included in the free baggage allowance of the passenger. The passenger will have to pay the applicable excess baggage charges.

e) Related Documents:
IATA Airport Handling Manual

 

GOLF KIT

Golf equipment to be accepted for domestic & international flights if carried in addition to Free Baggage Allowance then up to additional 15Kgs the special charge will be 06Kgs only. In case the Golf equipment is weighing more than 15Kgs, then it will be charged at the rate of 06Kgs for weight up to 15Kgs, any weight in excess of 15Kgs, normal per Kg excess Baggage rate will be applicable.

• In Piece concept the charge for such golfing equipment if in excess of the normal checked baggage allowance shall be 50% of the applicable excess baggage charges i.e. 50% of unit charge.
• If the Golf Equipment is included in checked baggage allowance, then no extra charge will be applicable.
• If the passenger is carrying the golf equipment against his/her entitlement of FBA then no charge will be applicable.
• International passengers holding tickets issued outside Pakistan and traveling on domestic route will not be allowed to avail this facility.
• On international flights, the charge will be equal to the applicable charge as per applicable rate of IATA. Such charge shall be assessed when the articles (one golf baggage including one pair of golf shoes) are not included in the normal free baggage allowance for the class of service paid.
• In Piece concept the charge for such golfing equipment if in excess of the normal checked baggage allowance shall be 50% of the applicable excess baggage charges i.e. 50% of unit charge.
• When the articles mentioned in above paragraph are included in the free baggage allowance, any overweight resulting from such inclusion shall be assessed at above special charge or the normal baggage charges whichever is less.

Advice from the Association of British Insurers

Advice from the Association of British Insurers is that, when adverse weather affects your flight you may be able to claim on your travel insurance. In the first instance, contact your tour operator, air carrier or airport before leaving for the airport to see if your flight is likely to be delayed or cancelled. If your airline, tour operator or the airport tells you to stay at home, it won’t invalidate your claim if you do not travel to the airport – you should not put yourself at risk by driving on dangerous icy or snowy roads.

1. Delay – A cash sum will be paid after a specified length of delay, such as eight hours, up to a maximum amount set out in the policy.
2. Missed departure - Should bad weather prevent you from getting to the airport, check with your travel insurer for advice.
3. ‘Abandoned’ trip - Where cancellation or delay forces you to abandon your travel plans when leaving the UK, policies may also pay a lump sum.

REMEMBER – The extent and level of any cover will vary between policies, so check your travel insurance.